Ameren says it is suspending residential shut-offs through March 31st due to the recent increase in COVID-19 cases and because of winter setting in.
Company officials have established a moratorium on disconnections throughout the pandemic, along with the other major utility companies in the state.
Ameren is urging customers who are experiencing financial challenges due to COVID-19 to take steps to save energy, and continue to pay whatever they can afford in order to avoid falling too far behind on their energy bills. More information on the services and programs that are available to help customers impacted by COVID-19 is available at AmerenIllinois.com/Recovery.
