Ameren Illinois has announced the extension of a program to help customers who have fallen behind on their bills due to the COVID-19 pandemic. The Economic Hardship Recovery Program provides enhanced payment assistance and arrangements.
‘’While there are encouraging signs that the economy is improving and more people are getting back to work, we know some customers need additional time and flexibility on down payments in order to retire past due balances,’’ said Richard Mark, chairman and president of Ameren Illinois. He added the company is glad it’s able to offer this support.
Extended payment terms and flexible down payment options are available through June 30, 2021. Customers can review their options at www.AmerenIllinois.com or call 1-800-755-5000 to speak with a customer service representative during regular business hours Monday through Friday, from 7:00 a.m. until 7:00 p.m.
Financial assistance is also available. Information on income guidelines and eligibility for bill assistance grants can be found at www.AmerenIllinois.com/Recovery.
Ameren Illinois is encouraging customers to explore these additional programs:
- Grants from the Illinois Low Income Home Energy Assistance Program (LIHEAP) are available to income-qualified customers. For information on the financial guidelines, and to identify an assistance agency in your community, visit HelpIllinoisFamilies.com or call 1-877-411-9276.
- Middle and moderate income families who do not qualify for LIHEAP assistance may qualify for other assistance. For example, a family of four with a monthly income between $4,367 and $7,642 may be eligible for funding from the Energy Assistance Foundation. See the list of participating agencies by visiting WarmNeighborsCoolFriends.org.
- Ameren Illinois allocates $1-million dollars each year for assistance to qualified businesses, military customers, and residential customers through the 2011 Energy Infrastructure Modernization Act.
‘’Anyone having difficulty paying their bills is urged to explore these payment options and apply for funding,’’ said Mark. ‘’It is in the best interest of our customers to take action now while resources are available. Bills that go unpaid end up raising rates for other customers,’’ he noted.
Ameren also offers rebates and incentives on measures to make your home more energy efficient.
