Aqua Illinois reminds its customers that it has an established customer assistance program designed to enable those eligible and in need to receive uninterrupted water service.
The program, Aqua Aid, focuses on customers within the communities Aqua serves, and 100 percent of each donation goes directly to those in need and the contribution is tax deductible.
Customers in need of assistance can call Aqua Illinois 877-987-2782 to request assistance on a delinquent account. The customer service representative can certify a customer over the phone or the customer can reach out to their local Salvation Army for certification. Upon approval, credits are applied electronically to the customer’s account.
